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Refund Policy

Effective date: February 2025

At Glintwall, we want you to be satisfied with your purchases. This Refund Policy explains your rights and our policies regarding refunds for digital wallpaper products.

1. Digital Goods – No Refund After Download

In accordance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Regulation 16(m)) and the EU Consumer Rights Directive (Article 16(m)), the right of withdrawal does not apply to digital content that is not supplied on a tangible medium once performance has begun with the consumer's prior express consent and acknowledgment.

By initiating a download of a purchased wallpaper, you acknowledge that:

• The digital content is being supplied
• You consent to the immediate performance of the contract
• You lose your right of withdrawal once download begins

2. When Refunds May Be Granted

We may consider refunds in the following exceptional circumstances:

• Technical issues preventing delivery: If you are unable to download your purchased wallpapers due to technical problems on our end, and we are unable to resolve the issue within a reasonable timeframe.
• Duplicate charges: If you have been charged multiple times for the same order.
• Unauthorized transaction: If an order was placed without your authorization.
• Defective content: If a wallpaper file is corrupted or significantly different from what was advertised (e.g., wrong resolution, missing files).

3. How to Request a Refund

If you believe you qualify for a refund under the circumstances above, please contact us within 14 days of your purchase:

• Email: contact@glintwall.com
• Include in your request:
  • Your order ID (found in your confirmation email)
  • Reason for refund request
  • Screenshots or evidence of the issue (if applicable)

4. Refund Processing

If your refund request is approved:

• Refunds will be processed to your original payment method
• Processing time: 5–10 business days (depending on your bank/payment provider)
• Currency conversion fees are non-refundable

5. Technical Support First

Before requesting a refund, please try the following:

• Check your spam/junk folder for the download email
• Log into your Glintwall account and access your wallpapers via the "My Downloads" section
• Try downloading from a different browser or device
• Ensure your download link hasn't expired (links are valid indefinitely, but may need to be regenerated)

If you're still experiencing issues, contact us at contact@glintwall.com and we'll work to resolve the problem.

6. Exchanges

We do not offer exchanges for digital wallpapers. All sales are final once download has begun. However, if you purchased the wrong wallpaper (e.g., wrong orientation), you may contact us to discuss options, though exchanges are not guaranteed.

7. Chargebacks

If you initiate a chargeback without first contacting us, we reserve the right to:

• Disable your account and access to purchased content
• Challenge the chargeback with evidence of purchase and download activity
• Report fraudulent chargebacks to relevant authorities

We encourage you to contact us first to resolve any issues before initiating a chargeback.

8. Statutory Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable law. If a wallpaper is defective or not as described, you may have additional rights under the Consumer Rights Act 2015 (UK) or equivalent legislation in your jurisdiction.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes will be communicated via email or prominent notice on our website.

10. Contact Us

If you have questions about this Refund Policy or need assistance with an order:

Email: contact@glintwall.com
Website: glintwall.com